FAQs

All our products are located in the United States, Canada, United Kingdom, which stored in the Amazon warehouse.

Because we are a third party of the seller on Amazon, which we listing and sell our own brand on Amazon.

Because we are a third party of the seller on Amazon and using their warehouse to dispatch products to people who purchased from our store.

It is totally up to you, you can buy the product from either way. If you have amazon prime member with free shipping plan then if our price on Amazon is lower then you should go for it. Furthermore, if you are not amazon prime member then you might consider making a purchase from our website as we provide all free shipping and trying to provide credit system to lower price with the loyal customer to our website.

You can find the order receipt/invoice from the order confirmed email that we have sent to you. in the email, you can find a link " Click here to download your PDF receipt" above the view your order button. if you can not find it, click on "View your order" button should redirect you to order status page then scroll down to find "download pdf invoice"

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at Service@JEMIA-1991.com

By default, the last used shipping address will be saved into your store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

After logging into your account, go to your shopping cart. Here, you will be able to make a payment or cancel your order.

Yes, we will send you a notification with a tracking number and what carrier service doing the delivery when the order is on the way.

Please wait for 3 days beyond the dispatched date, in case the delivery system is delayed for updating.

If the shipment has not arrived within seven days after the estimated delivery date, please contact us